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Customer Support Tools

Web Support

We provide robust web-based access to self-help facilities. Among the on-line resources are:

  • NailIt Forums - Learn from others and exchange information with other NailIt administrators. Wave-Tech staff also share informationhere.
  • Product Documentation - Current product release notes, manuals, and general documentation can be found in NailIt Support.
  • Support Portal - All NailIt customers with active support contracts have access to the NailIt Support Portal

Access to support forum here

Support Packages

Features Pro Version Unlimited ($2999/year) Basic
Forums, Product Portal, e-mail Yes Yes 5 e-mails
Updates, Upgrades Yes Yes Yes
Support Portal Yes Yes First 30 days
Phone Support (business hours) No Yes No
Emergency Instant Messaging Support (24/7) No Yes No
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