Customer Support Tools
Web Support
We provide robust web-based access to self-help facilities. Among the on-line resources are:
- NailIt Forums - Learn from others and exchange information with other NailIt administrators. Wave-Tech staff also share informationhere.
- Product Documentation - Current product release notes, manuals, and general documentation can be found in NailIt Support.
- Support Portal - All NailIt customers with active support contracts have access to the NailIt Support Portal
Access to support forum here
Support Packages
| Features |
Pro Version |
Unlimited ($2999/year) |
Basic |
| Forums, Product Portal, e-mail |
Yes |
Yes |
5 e-mails |
| Updates, Upgrades |
Yes |
Yes |
Yes |
| Support Portal |
Yes |
Yes |
First 30 days |
| Phone Support (business hours) |
No |
Yes |
No |
| Emergency Instant Messaging Support (24/7) |
No |
Yes |
No |
